Reviews From Japan

Positive:
* so far they were reliable when purchasing for me
* comparatively cheap fees for ONE item (e.g. one scale figure)
* oftentimes they have a coupon that can be used (not for yahoo auction, but Rakuten, Mercari, etc.)

Negative:
* they strictly do not undervalue (anymore for newer customers)

* after some experience with them, I can now say, their packing is not great in my opinion, as they do not pack tightly enough!!
This increases shipping costs a lot or forces me (in my case) to pay for a second shipping box that would not have been necessary.
An example of my last shipping box: ibb.co/XpvcHgz

* high shipping costs
* rather inflexible with requests via mail - in my case regarding packing more tightly and undervaluing

They are good until you need customer Service. I will Look for an New Proxy after i got my 2 pre Orders with them.

I always loved their service, used it all the time for nearly all shopping and adviced others to do so on any social media.

But the new plan made me choose other proxies. The new plan just doesnt make any sense. If people want to have the extra protection they always had the option to choose the 700 yen plan... its just a way to make money with us. I understand that 300 yen per order is not much, but they could have chosen any other option then putting it to 300 yen per item. Doujinshi and keychains now cost twice the price!


I used to recommend the service of FromJapan.
Now I am advising people to stay away from them.

So, i never had problems with FJ. The prices were decent, the shipping fast, and the customer service was good.

That was until my order last month.

I had a two package shipment sent by fedex, that contained regular collection items- as well as some japanese candy. FJ however did not provide the proper documents for customs, and now my package is completely stuck. I contacted fedex first, and they told me I needed a "prior notice" from FJ. So, I contacted FJ and a back-and-fourth over he course of like a week took place.

First they claimed Fedex Japan did not contact them whatsoever, so they believed they didn't have to do anything for me. However, when I contacted fedex- both here in the USA AND in japan- I found that not only had Fedex USA been sending them multiple emails with no replies from FJ- but that Fedex Japan had been communicating with them regularly about this issue. When I confronted them about this, they laughably told me it had been an "error" in previous emails.

I still don't have my paperwork/prior notice, and FJ is demanding that *I* cover the fees to have it shipped back to them- and you don't even want to know the ridiculous amount i was quoted.

Absolutely terrible, a nightmare, and I won't be using them anymore after all this. I can't believe how unhelpful and unprofessional they are being over THEIR lack of proper paperwork.

I've been using FJ's service for more than two years now (40 shipments) and never had any problems. I'm glad there are companies like this one.^^