Seller took a long time to initially respond, but offered to split shipping cost which was a really great, sincere gesture. The 4 star rating is due to what seemed to be not checking that the blister plastic was snapped and secured in place in packing. When I removed her from the box the blister halves immediately fell away causing her to fall to the floor (carpet) about a foot. The only damage from this was a broken heel, which was glued back on but left me a little bummed.