I already glued together the broken parts; why would I need to send you a photo? I'm not trying to be rude, but it won't look like it was broken because I already fixed it.
The problem here is that I paid for a postcard, and it seems you scammed me, so unless you send me one, I don't see what issue you are trying to solve here.
My package did come with bubble wrap, but no postcard. I don't recall whether it was you or me who said it didn't, but it did.
Morrigan1001 • 17 days ago • #125012441I´m going to copy-paste the same message i left in item#946251, not buying from this guys again
[quote=]I just got this beautiful girl from jfigure.
I must say it was a nightmare. First, the shipment. I paid the most expensive one, and they assure my she would arrive 1 week since been purchased; she arrive 1 month later. Don't know what happens or where she was, but here she is 3 weeks later than she's suppose to. Secondly, some broken parts (like her ribbon) and the postcard is missing, their answer was that "the postcard was inside the bubble wrap around the box (?) and that someone at customs could have taken it / loose it", dont know why the postcard wasn't inside and at the bottom of the box, like a responsible company would have done.
What pisses me the most are they cold ass answer throw email. Just posting this cz i see they are selling another one of this rn, dont know whether i just was unlucky overall, but i ain't buying shit from jfigure again in my life. The Worst experience since i've been collecting figures so far.
Thank you for the feedback. We are sorry for the trouble that you experienced about the figure we sent a few months ago.
Please understand, however, that we shipped the figure by EMS on April 17 and it arrived in your country on April 26. It had been kept at the custom until you picked it up late May. So the delay is not our responsibility. As we said, the seller has no control over the custom operations once the package arrives in your country and we request each customer to track the package and take care of its pick up.
Sorry for the postcard. We suspect that it was lost when the custom officer opened the box for inspection because you said that the box came naked without the bubble wrap around. Native/ BINDing postcards originally come outside the figure's box as bonus parts and we always pack the card outside the box but wrapping the entire figure and card with the bubble sheet. In other words, we never open the sealed box in order to put the card inside. But in the future, we will re-consider packing of the card so that someone who opens the box would mistakenly throw it away.
Finally, could you share with us more details about the broken ribbon parts? We checked the figure before shipping to confirm everything was alright but it could be our mistake, or again, a possible damage during the custom inspection. We will look into the problem and come back to you.Sorry for your inconvenience but we hope you understand the situation and help us to sort out the problem.
I´m going to copy-paste the same message i left in item#946251, not buying from this guys again
[quote=]I just got this beautiful girl from jfigure.
I must say it was a nightmare. First, the shipment. I paid the most expensive one, and they assure my she would arrive 1 week since been purchased; she arrive 1 month later. Don't know what happens or where she was, but here she is 3 weeks later than she's suppose to. Secondly, some broken parts (like her ribbon) and the postcard is missing, their answer was that "the postcard was inside the bubble wrap around the box (?) and that someone at customs could have taken it / loose it", dont know why the postcard wasn't inside and at the bottom of the box, like a responsible company would have done.
What pisses me the most are they cold ass answer throw email. Just posting this cz i see they are selling another one of this rn, dont know whether i just was unlucky overall, but i ain't buying shit from jfigure again in my life. The Worst experience since i've been collecting figures so far.
Buying the same figure twice a secondhand one & a brand new one with the bonus and they arrived with no problems!! Im glad they sell rare figures!! I recommend!! I will be purchasing again thank you so much!!
First time purchasing a preowned figure and from JFigure. Processed and shipped faster than I expected. Box was protected perfectly and condition was just as described. Will use again, thanks!
I have now purchased two figures from this company, both figures pretty rare now and hard to find. Each purchase has been an excellent and smooth transaction. Any questions I had were promptly answered and shipping was very fast. Would definitely recommend to anybody looking to purchase figures, I will definitely be using them again in the future! ^^
Comments69
I already glued together the broken parts; why would I need to send you a photo? I'm not trying to be rude, but it won't look like it was broken because I already fixed it.
The problem here is that I paid for a postcard, and it seems you scammed me, so unless you send me one, I don't see what issue you are trying to solve here.
My package did come with bubble wrap, but no postcard. I don't recall whether it was you or me who said it didn't, but it did.
[quote=]I just got this beautiful girl from jfigure.
I must say it was a nightmare. First, the shipment. I paid the most expensive one, and they assure my she would arrive 1 week since been purchased; she arrive 1 month later. Don't know what happens or where she was, but here she is 3 weeks later than she's suppose to. Secondly, some broken parts (like her ribbon) and the postcard is missing, their answer was that "the postcard was inside the bubble wrap around the box (?) and that someone at customs could have taken it / loose it", dont know why the postcard wasn't inside and at the bottom of the box, like a responsible company would have done.
What pisses me the most are they cold ass answer throw email. Just posting this cz i see they are selling another one of this rn, dont know whether i just was unlucky overall, but i ain't buying shit from jfigure again in my life. The Worst experience since i've been collecting figures so far.
Thank you for the feedback. We are sorry for the trouble that you experienced about the figure we sent a few months ago.
Please understand, however, that we shipped the figure by EMS on April 17 and it arrived in your country on April 26. It had been kept at the custom until you picked it up late May. So the delay is not our responsibility. As we said, the seller has no control over the custom operations once the package arrives in your country and we request each customer to track the package and take care of its pick up.
Sorry for the postcard. We suspect that it was lost when the custom officer opened the box for inspection because you said that the box came naked without the bubble wrap around. Native/ BINDing postcards originally come outside the figure's box as bonus parts and we always pack the card outside the box but wrapping the entire figure and card with the bubble sheet. In other words, we never open the sealed box in order to put the card inside. But in the future, we will re-consider packing of the card so that someone who opens the box would mistakenly throw it away.
Finally, could you share with us more details about the broken ribbon parts? We checked the figure before shipping to confirm everything was alright but it could be our mistake, or again, a possible damage during the custom inspection. We will look into the problem and come back to you.Sorry for your inconvenience but we hope you understand the situation and help us to sort out the problem.
JFigure
[quote=]I just got this beautiful girl from jfigure.
I must say it was a nightmare. First, the shipment. I paid the most expensive one, and they assure my she would arrive 1 week since been purchased; she arrive 1 month later. Don't know what happens or where she was, but here she is 3 weeks later than she's suppose to. Secondly, some broken parts (like her ribbon) and the postcard is missing, their answer was that "the postcard was inside the bubble wrap around the box (?) and that someone at customs could have taken it / loose it", dont know why the postcard wasn't inside and at the bottom of the box, like a responsible company would have done.
What pisses me the most are they cold ass answer throw email. Just posting this cz i see they are selling another one of this rn, dont know whether i just was unlucky overall, but i ain't buying shit from jfigure again in my life. The Worst experience since i've been collecting figures so far.
Thank you! I will be purchasing again! :)