Reviews AmiAmi
1★ - Very bad customer service
As been a loyal customer for years, they treated me like trash and deleted my account. I'll bring my money gladly elsewhere
1★ - Threats and Coercion
As we all know COVID is making difficult to receive goods through international deals. But I expected a good management of this issues from a huge shop as amiami, and not to be threatened and finally banned.
I thought you all should know how this people deal with custom difficulties.
My items where returned from local customs to Japan without prior notice. They never arrived to my city and I couldn’t manage an alternative solution. The shipment was expensive and amiami requested that I payed all shipment fees again. I refused, it was not my responsibility that the package didn’t arrive. I opened a Paypal dispute because I understood that this was about the shipping company, and not amiami’s business. They threatened me to close the dispute or they would ”cease business” with me if I elevated the dispute to PayPal. I didn’t respond to their coercion and made a complaint. I won the dispute and in result they banned my account.
That’s the kind of customer service they make: threats and coercion behind PayPal’s backs to force you admit their unfair conditions.
If you can you better find a better shop with a better customer service.
I thought you all should know how this people deal with custom difficulties.
My items where returned from local customs to Japan without prior notice. They never arrived to my city and I couldn’t manage an alternative solution. The shipment was expensive and amiami requested that I payed all shipment fees again. I refused, it was not my responsibility that the package didn’t arrive. I opened a Paypal dispute because I understood that this was about the shipping company, and not amiami’s business. They threatened me to close the dispute or they would ”cease business” with me if I elevated the dispute to PayPal. I didn’t respond to their coercion and made a complaint. I won the dispute and in result they banned my account.
That’s the kind of customer service they make: threats and coercion behind PayPal’s backs to force you admit their unfair conditions.
If you can you better find a better shop with a better customer service.
1★ - Worst online shop Ive used.
Bad prices, no communication when contacted, complicated site, lacking item descriptions, not enough items for everyone to buy especially with preorders. I couldnt log in to my account for a week and again no communication when contacted. Their site is slow as hell. This site is only used by noobs who dont know better. Amiami also has most expensive shipping, compared to other shops.
1★ - Modified an order without permission
Changed my order without permission splitting it up and costing me mlre
1★ - No respect for customers...
I spent 30000€ in this shop since 2012 and when they got a package back to them because it couldn't reach me, dunno where the shit happened, but it sure wasn't my fault :/
The tracking never showed it arriving in my country...
all they said was that they could send it again, with me having to pay again, with the extra cost of what they had to pay for the package getting back to them :D wtf ?
it was ¥19k and I'd have to pay ¥12k AGAIN!
so ¥31k total xD that's insane :|
for ¥12,000 they are shitting on ¥3,000,000 of goods bought
seriously, where's the customer service quality in there
The tracking never showed it arriving in my country...
all they said was that they could send it again, with me having to pay again, with the extra cost of what they had to pay for the package getting back to them :D wtf ?
it was ¥19k and I'd have to pay ¥12k AGAIN!
so ¥31k total xD that's insane :|
for ¥12,000 they are shitting on ¥3,000,000 of goods bought
seriously, where's the customer service quality in there
