Reviews Aitai☆Kuji

So far i've only made two purchases on here but the prices are completely perfect.

I bought ITEM #1201558 and ITEM #933087 and both were packaged perfectly and arrived fast

A little expensive, but with products not found elsewhere.
Fast delivery and well packaged products.

i've bought from them more times than i can count. sure the prices are bit high, but they have items i can't find anywhere else a lot of the time. i've only had bad luck with shipping two times so now i always pay for registered airmail (if it's an option) or EMS. it costs more, but at least i know i will get my item.

my only complaints are that sometimes even if you preorder something, it doesn't guarantee you'll get it because it all depends on their suppliers. i preordered an itabag and then they weren't able to secure it for me... but they did refund me 100% so at least i didn't lose any money... and sometimes even if something says "ready stock" it takes them a very long time to process the order.

they do have great customer service, usually respond within 1-3 business days.

They don't sell them to pricey in us but in cad it's a little bit much. But I always received my packages fast. They are quick to respond. I would recommend that site.

So, I purchased one item so far (not for any negative reason, just good availability/production rate, I'm broke and sells out, etc), and I placed it in around February of this year (2019) I believe. It was a 10 Count smartphone ring, and I noticed that after about 2ish? months it was still sitting at processing. I thoroughly scanned the website and my email folders in case I missed something on my end, it's delayed, something. So, considering this as a fault on my end, I emailed aitai on if this was normal and I interpreted the FAQs wrong/missed something etc, and I received a lovely polite reply beyond what I expected. I think it literally got somehow missed or technology hiccup whatever, and that this was indeed not a normal thing, and thoroughly apologizing, they stated that they'd immediately process the order and by the looks of it, I believe they may have upgraded my shipping to arrive faster for no extra charge since it was nearly 3 months or 2.5. I wasn't in any particular demanding position, as I work in retail myself and understand that we will make mistakes and the worst thing to do is immediately send angry complaints and sometimes even threats when it's rarely ever necessary, if at all. I'm a patient person. Japan goods be far, so I don't expect them here the following day.
So, they were extremely kind and prompt with the whole situation, and I still look at their goods (I want that freaking Kurose omanjuu cushion, but life...) and do plan to purchase in the future again.
Also, congratulations on the website redesign~ I really like it~